PRIVACY POLICIES

We understand the importance of protecting your financial information. When you use our payment link, we ensure the security of your data by:

  • NOT storing your credit/debit card details or any personally identifiable information (PII) on our servers.
  • NEVER selling, sharing, renting, or leasing your PII to any third parties.
  • Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE

We only use your information to process your payment securely. This ensures a safe and transparent transaction experience for you.

PAYMENTS METHOD AND INFORMATION

We accept online payments using secure methods to ensure your information is protected. Here’s a breakdown of what we offer:

  • Method of Payment: Secure online transactions
  • Card Types Accepted: Visa and MasterCard credit/debit cards
  • Currency: Transactions are processed in AED.
  • Please note that we may require additional verification for certain transactions to ensure security.

REFUND POLICY

We strive to provide our customers with a positive purchasing experience. In the event you require a refund, please be advised that all refunds will be processed solely through the original payment method used at the time of purchase. This ensures a secure and traceable return of funds.

For detailed information regarding our return and refund eligibility and timelines, please refer to our FINANCE TEAM.

CANCELLATION POLICY

Flexible – 1 day (General)

The guest can cancel free of charge until 1 day before arrival. The guest will be charged the cost of the first night if they cancel within 1 day of arrival.

The guest will be charged a prepayment of the cost of the first night after booking.

Non-refundable (Non-Refundable)

The guest will be charged the total price of the reservation if they cancel anytime.

The guest will be charged a prepayment of the total price of the reservation at any time

Information Protection

Data security is something we prioritize heavily. Emirates Stars Hotel uses strong protection measures and industry-standard interfaces in order to safeguard the privacy of users. 

Cookies

With the individual’s consent, the website can enhance the user’s experience. Cookies assist us in identifying and assessing users so that we may learn more about their interests and provide a more customized experience. You can always modify your browser’s cookie preferences. 

Modifications in Privacy Policy

The policies on our site are liable to change at any time. Once they are posted on this website, these policy changes take effect. Guests should check this section frequently for updates.